Terms of service

CUSTOMER POLICIES – RETAIL

1. No return once the item has been picked up.
   
   

2. No exchange once the item has been picked up.
   
   

3. A 20% down payment is required before pickup.
   
   

4. After an item has been rented, its retail price will be reduced by 10%.
   
   

5. If an item is stained or damaged and cannot be repaired, the customer must be informed immediately and offered a replacement gown of the same value at no extra cost.
   
   

 

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CUSTOMER POLICIES – RENTAL

1. A 20% reservation fee is required upon reservation.
   
   

2. Customers must check items before pickup and agree to pay for damages incurred during rental.
   
   

3. Items must be returned on or before the due date. Late returns will incur ₱100/day/item fines.
   
   

4. Lost items must be paid in full within 7 days of due date.
   
   

5. Reservation cancellations:
   
   

• 7 days for package rentals.
  
  

• 3 days for individual items.
  
  

• Beyond these, reservation fees are non-refundable.
  
  

6. Identification cards or cash bonds will only be released once all items are returned in good condition.
   
   

7. Non-compliance with these terms may result in legal action.